Refund Polciy
Effective Date: 20.06.2025
At Woofendi, we want you to be completely satisfied with your purchase. Please read our Refund Policy carefully to understand your rights and responsibilities when requesting a return, exchange, or refund.
1. Returns
We accept returns on eligible items within 14 days of delivery. To be eligible for a return:
The item must be unused, in its original condition and packaging
You must provide proof of purchase (order number or receipt)
The return must be initiated within 14 days of receiving the item
Please do not send items back without contacting us first. To request a return, email us at support@woofendi.com with your order number and reason for return.
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
Custom or personalized products (e.g., name tags, engraved keychains, breed-specific items)
Gift cards
Sale or clearance items
Items damaged after delivery due to misuse
We only accept returns for these items if they arrive damaged or defective (see section 3).
3. Damaged or Defective Items
If your order arrives damaged or contains a defect:
Contact us within 7 days of delivery
Include photos of the item and packaging
We will offer a replacement or refund depending on the issue
We may require the damaged item to be returned before issuing a replacement.
4. Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
Shipping costs are non-refundable unless the return is due to our error
We are not responsible for delays caused by your bank or payment provider
5. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please request a refund (if eligible) and place a new order.
6. Shipping Returns
Customers are responsible for return shipping costs, unless the item was damaged or incorrect. We recommend using a trackable shipping service for all returns. We are not responsible for lost return shipments.
Returns should be sent to the address provided by our support team after contacting us.
7. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account or credit card again
Contact your bank or payment provider—it may take time before your refund is officially posted
If you’ve done all of the above and still haven’t received your refund, contact us at support@woofendi.com
8. Contact
If you have any questions regarding this policy, feel free to contact us:
📧 Email: woofendistudio@gmail.com
🌐 Website: https://www.woofendi.com